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Welcome to Reel Fortune Online Casino. We hope you are enjoying your time playing unique and exciting casino games on our site. Hopefully, you are finding our casino easy to use.

You can probably find the answer to almost any question in the FAQs below. If you ever run into any issues with the site or need help playing or depositing, you should feel 100% comfortable contacting us immediately, by clicking on the chat icon on the bottom right of the screen, or by clicking here.

Enjoy!

 

We apologize for any inconvenience. Please review the suggestions below to troubleshoot the issue:

  1. Verify your username from the Welcome Email received during signup.
  2. Ensure correct password entry by checking letter case, eliminating spaces, or avoiding copy-pasting from a text file.
  3. If the problem persists, attempt password reset through our "Password Recovery" link.
  4. If using a VPN, briefly disconnect before attempting to log in.

If none of the above resolves your concern and you suspect issues like a locked, suspended, or banned account for security reasons, or if the suggestions are irrelevant, click here to connect with our supportive customer service team.

To update your profile information, follow these steps:

  1. Log in to your account and locate your profile avatar, represented by a purple circle.
  2. After logging in, when the page refreshes and shows "MY PROFILE," navigate to the menu and click on "SETTINGS."
    Select "PROFILE SETTINGS" to access the "MY DETAILS" page.
  3. Make the necessary changes to your settings and click "Save" to update.

To change your password, follow these steps:

If you know your current password:

  1. Log in to your account using your username and current password.
  2. Click on your profile avatar.
  3. Access "Settings" from the menu.
  4. Choose "Change Password."
  5. Enter your current password, followed by your new password twice.
  6. Click "Change Password."

If you do not recall your current password:

  1. Click "Login."
  2. Select "Password Recovery."
  3. Provide the email linked to your account.
  4. Click "Submit."

Check your email for the "New Password" message containing a temporary password.

Return to the website, click "Login," enter your username, and input the provided temporary password.

Log in and follow the instructions to set a new, personalized, and secure password.

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At ReelFortune, we do not charge any fees on crypto deposits for our players. The only potential costs you might encounter are mining fees or other operational fees from your wallet provider or regular network fees.

Explore our user-friendly guide on the website that details the deposit methods for our most popular regions. If your region is not included, reach out to us via email or chat with an agent, and we will promptly respond!

"CRYPTOCURRENCY" is the optimal way to maximize bonuses on your deposits! Here is a breakdown of our deposit options:

 

  1. CRYPTOCURRENCY: This category includes Tether (USDT), USDC, Bitcoin, Bitcoin Cash, Ethereum, Litecoin and Binance Coin BNB. Choosing crypto as your deposit method offers an impressive 500% match bonus on your initial deposit. Moreover, using cryptocurrency for deposits makes you eligible for reload bonuses and additional rewards in our ongoing promotions and loot drops. With cryptocurrencies boasting the quickest withdrawal option and no fees, initiating your crypto journey is an easy decision.

 

  1. ZELLE (USA): For those residing in the US, Zelle stands as an excellent option to fund your account, accompanied by competitive reload bonuses.

 

  1. VISA/MasterCard: Using your credit card to play has never been easier, you will seamlessly buy crypto and deposit into the cashier, meaning the success rate is extremely high and secure. It is literally buying coins, just think of chips going right into your balance. There are no extra steps for you to take once you complete KYC.

 

Note: MoneyGram and E-Transfer can also be used for withdrawals, contingent upon completing the account verification process.

  1. Log in to your account.
  2. Click on your account avatar and select "CASHIER."
  3. Go to the "History" tab.
  4. Click on "Deposits." If you want to apply date filters, choose "From Date" and "To Date," then click on the "Change Date Range" button.

Depositing with cryptocurrencies like Bitcoin, Litecoin, Ethereum, and others is not only highly convenient but also offers enhanced bonuses, including larger match bonuses and more free spins, compared to standard credit card deposits. Using crypto is the most advantageous way to maximize the benefits of your deposits!

When depositing with crypto methods, you get:

  • Increased Free Spin offers.
  • Enhanced Loot Drops, such as Free Chips.
  • Prioritized Withdrawals.
  • Lower Rates and Fees (where applicable).
  • Find the complete list of accepted cryptocurrencies on the banking page.

If your deposit is failing, consider the following:

  • Verify that your account address matches the billing address for the credit card.
  • Confirm whether your debit or credit card allows international transactions.
  • Be patient if using crypto; wait for sufficient confirmations on the blockchain.
  • Ensure you have enough funds in the account for the deposit.

If issues persist after checking the above, contact our support for further assistance.

Unfortunately, no. Strict guidelines dictate that if you deposit with a credit card, it must be in the name of the account holder.

Identity verification is crucial for reputable online casinos due to strict regulatory guidelines, especially concerning anti-money laundering measures. Though it may be inconvenient, we aim to streamline the process, suggesting you provide the required documents before your first deposit so that you can focus on enjoying your winnings without delays.

At ReelFortune casino, you have various deposit options. We highly recommend cryptocurrency for its added convenience and enhanced gaming benefits.

 

  • Crypto Currency: Tether (USDT), USDC, Bitcoin, Bitcoin Cash, Ethereum, Litecoin and Binance Coin BNB.
  • Other Deposit Methods: Visa, Mastercard, American Express, Discover, DirectDebit+.

Visit the banking page for more details or to initiate a deposit.

To purchase crypto, start by opening a cryptocurrency wallet and funding it. We recommend using Exodus as a platform, allowing you to create a wallet and fund it through their integrated exchange.

For more information on purchasing crypto, consult our crypto experts here.

 

Bitcoin stands as the most popular cryptocurrency among our players at ReelFortune. However, we accept other options like Ethereum, Litecoin, Bitcoin Cash, and more. Explore all accepted coins on the banking page.

ReelFortune recommends using Exodus for your crypto wallet and exchange needs. Exodus provides security and functionality on both mobile devices and computers within a single platform.

For additional details on Exodus, contact our Crypto Experts here.

At ReelFortune, we do not charge players any fees on crypto deposits. Potential fees may include mining fees or other operational charges from your wallet provider.

Navigate to the cashier or deposit now page, ensuring you claim your desired promotion before depositing. Select the CRYPTOS tab, choose your preferred coin, and send the crypto amount from your wallet to your ReelFortune Cashier wallet address to complete the deposit.

New to crypto? Explore our Crypto hub for comprehensive information or start with our step-by-step crypto guide here.

Visit our website for a guide on withdrawal options in popular regions. If your region is not listed, contact us via email or chat for assistance.

  1. Log in to your account.
  2. Click your account avatar.
  3. Go to Cashier.
  4. Select "Withdraw funds."

Enter the withdrawal amount, click "Payout," and choose the withdrawal method.

  1. Click on the Bitcoin icon.
  2. Confirm the withdrawal amount and provide the required wallet address.
  3. Click "PAYOUT" and confirm.

  1. We do not currently offer this method.

  1. We do not currently offer Bank Wire Transfers.

Follow guidelines for check cashing, including depositing at a bank branch and avoiding ATMs. The clearing period depends on the bank's policy.

Only withdrawals with status pending can be reversed. Log in, go to Cashier, click "Reverse Withdrawal," locate the withdrawal, cancel, and confirm.

Complete the customer verification process after your first deposit for faster withdrawals. Provide required documents, including government ID, proof of address, and credit card details if applicable.

 

Submit documents via email to (email).

Absolutely! We are big fans of cryptocurrency, and we want you to embrace it too. Depositing with cryptocurrency brings numerous advantages:

 

  • Higher Percentage Match Bonuses
  • More Lenient Terms for Match Bonuses
  • Increased Free Spin Offers
  • Enhanced Loot Drops, including Free Chips

Apart from superior promotions, you also enjoy prioritized withdrawals and the swift option to withdraw with cryptocurrency.

Access our Terms and Conditions easily at the bottom of every webpage under the "MORE INFO" section. For your convenience, here is the link.

If promotions are not visible in your cashier, it may be due to:

  • Duplicate account issues.
  • Residence in a non-qualifying country for promotions.
  • Being identified as a skilled or advantage player with disabled bonuses.

If none of these apply, contact our Customer Service for clarification.

The matched amount varies based on the specific promotion you claim. Look for the "Maximum Deposit" term in the promotion details to determine the maximum matched amount. For instance, a 100% Match Promotion with a $25 minimum deposit and $200 maximum deposit means the casino grants a maximum of $200, even if you deposit more.

Cashback turns your losses into potential wins. The system calculates cashback by considering total deposits against withdrawals within a specific period. The formula includes the starting and ending balances within that time limit.

Cashback is granted automatically, but if you have not received it yet:

  • The system may not have run its process; give it some time.
  • You might not qualify for cashback on the specific day or week.
  • Cashback is designed for unlucky bets; if you win, there is no cash to give back.

 

  1. Click on your account avatar.
  2. Choose "Claim Promotion" to view available promotions.
  3. Click "Show Details" for promotion terms.
  4. Hit "Claim Now" on the desired promotion.
  5. If a deposit is needed, you will be directed to the cashier.
  6. After a successful deposit, your promotion becomes active.

Wagering requirements, also known as "Playthrough" or "Wagering," dictate the conditions for withdrawing winnings from a promotion. The amount wagered contributes to the playthrough, which varies based on the promotion type. Different games may have different contributions to the playthrough.

 

  1. Log in to your account.
  2. Visit your account profile.
  3. Select "History" and then "Wagers" to find your wagering history.

Certain games, like table games or progressive jackpots, have high volatility and are not suitable for promotional play. Read and understand the terms of each bonus before activating it to ensure compatibility with your preferred games.

It depends on the promotion. For deposit-required promotions, you can often withdraw the bonus money after meeting playthrough requirements. Free chip promotions may have subjective terms.

To streamline promotions and ensure an enjoyable experience, only one promotion can be claimed at a time. Once you meet current promotion terms or your balance drops below $0.10, you can claim a new promotion immediately.

RTP stands for "return to player," indicating the theoretical pay-out percentage of a casino game over time. It represents the expected payout over a series of spins. For example, if a slot displays an RTP of 97%, it is estimated to pay out $97 on a $100 play. Although this is a theoretical calculation, actual payouts can vary due to factors like volatility, features, and jackpots.

Choosing a game based solely on RTP may influence your experience when winning. RTP and volatility are distinct aspects, with high volatility games typically having lower theoretical RTP due to intricate features and larger jackpots. While coveted, these jackpots contribute to lower RTP percentages.

A precise measure for a "good" payout rate does not exist, as RTP alone does not consider volatility, in-game features, or jackpots. Generally, ReelFortune boasts an average payout rate of 95-98%. When comparing this to land-based casinos, which average around 85%, it becomes evident which platform offers better odds.

The foundation of online casino odds lies in a Random Number Generator (RNG), a tool generating randomness in game results. Unlike equations susceptible to manipulation, the RNG uses natural events such as electromagnetic noise or radioactive decay. ReelFortune's RNG, for instance, employs radioactive decay to ensure completely random and trustworthy odds that cannot be manipulated.